Policies

General Policies

You will NOT receive credit for items returned without authorization.
There will be NO REFUND of shipping charges.
All returns must be completed within 14 days from the date of purchase.
ALL items and freight must be paid, in full, prior to shipment.

ALL QUOTATIONS ARE VALID FOR 14 DAYS.

Parts Ordering / Returns Policies

Parts orders taken over the phone are FINAL once we have hung up the phone.
Parts cannot be held without a nonrefundable deposit.
ALL returned parts will be charged a 10% restocking fee.
ALL parts returned for identification or service will be charged shipping.
ALL electronic parts are NON-RETURNABLE unless otherwise specified on the invoice.

General Credit Policies

Credit accounts must be paid off within 30 days of purchase or they are overdue.
A 5% service charge will be assessed against all overdue accounts every 30 days.
ALL returned parts will be charged a 10% restocking fee.
ALL parts returned for identification or service will be charged shipping.

Service Policies

The labor rate is $50.00 per hour..
A minimum fee of $25.00 is charged on all service.
All service items must be paid in full at the time of pick-up.
Old gasoline disposal fees are $3.00 per quart.
A $100.00 deposit is required for all pre-1980 outboards and chain saws.  The deposit will be credited to charges related to the service of the equipment.

DELIVERY INFORMATION

If you are ordering by mail: Please be sure to include the correct payment amount.

I NOW ACCEPT VISA CARD, MASTER CARD, DISCOVER & AMERICAN EXPRESS CARD

Shipping and Handling Instructions

U.S. Postal Service

Min. $5.95 for a flat business size envelope. NO Insurance.
Priority mail $8.95 up to 2 lbs. NO Insurance.
Priority mail $10.95 up to 2 lbs. $50 Insurance coverage.

Express Mail $19.50 up to 2 lbs. NO Insurance.

INSURANCE IS EXTRA
Call for other weight.

USPS INSURED MAIL
$0.01-$200.00---$4.50
$200.01-$5000.00-$9.50 plus $3.85 per $100
NO COD.


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Copyright © 2016 Bob's Small Engine Repair, LLC. All rights reserved.
Revised: 10/07/2016